Logistics · Central America · 2026

Logistics operator

Parcel delivery company in Central America, with drivers on the road and several distribution centers.

Name withheld. Views recreated with fictitious data; the original product is confidential.

The challenge

Operations ran between the office, the street and WhatsApp.

Drivers run the day’s route on whatever signal there is, and a scan made offline can’t be lost or counted twice. The route schedule for each distribution center was shared on WhatsApp. And the person waiting for the package had to be able to follow it without creating an account.

The approach

On the phone first, in the system after.

Every scan is saved on the phone and synced in the background; the server recognizes a repeated scan and doesn’t count it twice. The route schedule moved into the dashboard, with permissions. For the recipient, a light public view with the driver on the map and the estimated time.

Client: Logistics operator
Sector: Logistics · Central America
Services: Driver app and live tracking
Delivery: 2026

↓ 06 plates — from what was broken to what shipped

Recreated driver app: the day’s stops with their status, with fictitious data

01 · Starting pointThe day’s route comes from the central system, and the driver runs it on whatever signal there is.

Recreated app: a manifest scanned offline, with fictitious data

02 · DecisionA scanned manifest is saved on the phone first. The central system hears about it later, without duplicating tasks.

“A scan without signal counts the same as one with signal.”

05 · Golden ruleThe rule behind the queue, the retries and the connection notice.

Recreated dashboard: the route schedule by distribution center, with fictitious data

06 · BuildEach distribution center’s route schedule went around on WhatsApp. Now it lives in the dashboard, with permissions and a change log.

Live · recreation with fictitious data

AndénShipment AN-4821

Your package is on its way

Arrives in14 min

Estimated time12:58

Picked up
On the way
Arrived
Delivered

Rubén · Motorcycle

07 · ProofThe view the person waiting for the package gets. The driver moves, and the estimated time is recalculated with every position.

Recreation of a delivery confirmed in the driver app and seen as delivered by the recipient, with fictitious data

08 · ResultOne delivery, from both sides: the driver confirms it with a photo and a signature; the person waiting sees it closed.

Logistics operator01 / 06Setup

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The result

Shipped offline scanning, the route dashboard and public tracking.

“We have a process that lives in spreadsheets and email.”

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